Orders are shipped in plain packaging by UPS or U.S. Post Office. Most orders ship via UPS Ground or USPS First Class depending on the weight and value of the package and take up to 5-7 business days. Orders less than $100 USD have a $6.95 shipping charge within the continental U.S. Orders exceeding $100 USD will have free shipping to destinations within the continental U.S. Orders to Alaska, Hawaii, Guam, Puerto Rico, and Virgin Islands will ship via USPS Priority. USPS Priority packages will typically arrive within 2-3 business days from the shipping date. If the item ordered is not in stock, we will have to order the item and ship it as soon as it arrives. 2nd Day and Next Day service via UPS and FedEx are available at additional charges with delivery on Saturday requiring extra charge. Normal overnight and 2-day shipping applies only Monday through Friday. Call if you have a question regarding expedited shipping 1-800-453-8898. You may also have us "direct ship" your order for many items from one of our suppliers for a flat fee of $10 which will usually be delivered within 2 business days.
International orders will ship as soon as payment has been received and will go by the carrier of choice of Parthenon. Cost is based upon the weight and destination of the package. Please contact us to obtain a shipping rate. ORDERS SHIPPED VIA US POSTAL SERVICE ARE NOT GUARANTEED FOR DELIVERY AND WILL NOT BE REPLACED IF LOST/STOLEN/DAMAGED IN TRANSIT. International customers are responsible for any taxes, customs fees, or any other charges by the receiving country.
Unfortunately, UPS and FedEx will not ship to PO Boxes. When checking out, please provide a valid US address.
APO or FPO
We can accommodate APO or FPO’s in most cases. However, it is recommended that you contact us prior to placing your order to verify ability to do so and whether or not any additional charges will be applied. We will respond to you within a 24 hour period.
Payment can be made with a check, money order, VISA, MasterCard, American Express, and Discover card. Payment must be received before we can ship your order. Checks and money orders should be sent to the address: 3311 West 2400 South, Salt Lake City, UTAH 84119.
All orders consisting of “nutritional products” placed within Utah, residents will be assessed the current sales tax charge.
Parthenon does not take assignment. We will complete all the paper work for filing Medicare claims for your orders. Following that, Medicare will reimburse you, the patient, directly within 6 weeks approximately. We must have your complete name, Medicare number, date of birth, physician’s UPIN number, physician’s name, physician’s address and phone number and a letter of medical necessity.
Parthenon is proud to serve people with ostomies. We have been doing so for over 40 years as a family owned and operated business. We believe in an honest profit and want to do everything possible to provide an excellent shopping experience. Buying from Parthenon will save YOU lots of $$$. To guarantee this, we will beat a price by 5% if it happens to be lower than our listed price!
Problems with Your Order
If there is something wrong with your order please contact us as soon as possible! Call us toll free 1-800-453-8898 M-F 8:30-4:30 MST. Or you can
E-mail us at firstname.lastname@example.org.
We maintain strict security over the information you give us and use it only in the following ways:
1. To send you information you request and to update you on the status of that request.
If you want to remove your information from our database, please call us at 1-800-453-8898 or email us at email@example.com.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you so you can feel comfortable and secure when shopping. We use industry-standard encryption technologies when transferring and receiving your personal information. On the Internet, when you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, this indicates that the site is secured through Secure Sockets Layer (SSL), or looking for “https” at the beginning of the address of the web page. If you do not see one of these icons when entering personal information, please contact us to complete your transaction over the phone by calling 1-800-453-8898.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.